Refund and Cancellation Policy

Stride Rent a Car
Operated by Sistemas R&P LLC
Effective Date: July 16, 2026

This Refund and Cancellation Policy explains the cancellation, no-show, early return, security deposit, authorization hold, and refund procedures applicable to reservations and rentals with Stride Rent a Car.

1. Cancellations

Reservations must be canceled through the same booking source used to make the reservation.
Reservations made directly through Stride Rent a Car may be canceled by contacting us at:
Email: help@striderentacar.com
Phone: 866-436-9044
Please provide the renter’s full name, reservation number, pickup location, and scheduled pickup date and time.

2. Cancellations Made at Least 48 Hours Before Pickup

Eligible prepaid reservations canceled at least 48 hours before the scheduled pickup time may receive a full refund.
Refund eligibility remains subject to:

  • The terms and restrictions of the selected rental rate;
  • Any clearly disclosed non-refundable rate;
  • The terms and policies of the original booking source; and
  • Any applicable fees disclosed at the time of booking.

3. Late Cancellations and No-Shows

A cancellation fee equal to the greater of one rental day or $50 may apply.
For prepaid reservations, Stride may retain up to the prepaid amount, subject to the applicable rate terms and booking conditions, when the customer:

  • Cancels less than 48 hours before the scheduled pickup time;
  • Does not appear for the reservation;
  • Does not pick up the Vehicle within one hour after the scheduled pickup time without contacting Stride;
  • Does not meet the rental eligibility requirements;
  • Does not provide the required driver’s license, identification, payment card, insurance information, or other required documentation;
  • Presents invalid, expired, incomplete, fraudulent, or inconsistent documentation;
  • Does not have sufficient available funds or obtain the required payment authorization; or
  • Does not complete any required identity, insurance, payment, or rental eligibility verification.

If the customer does not arrive within one hour after the scheduled pickup time and has not contacted Stride, the reservation may be considered a no-show and the Vehicle may be released to another customer.

4. Early Returns

No refund or credit will be issued for unused rental days when a Vehicle is returned before the scheduled return date or time, except when:

  • Required by applicable law; or
  • Expressly approved by Stride Rent a Car in writing.

Optional products and services may also be non-refundable after the rental has started, subject to the Rental Agreement and applicable law.

5. Vehicle Availability

Reservations are generally confirmed for a vehicle category and not for a specific make, model, color, or individual vehicle.
If the reserved vehicle category is unavailable, Stride may provide a similar or upgraded vehicle.
If Stride is unable to provide a reasonably comparable vehicle and the rental cannot be completed, amounts collected directly by Stride for the unused reservation will be eligible for a refund.

6. Security Deposits and Authorization Holds

A security deposit or payment-card authorization hold is not necessarily a completed charge.
After the Vehicle is returned and the rental account is reviewed, Stride may release the authorization hold or refund the remaining security deposit after deducting any amounts authorized under the Rental Agreement, including:

  • Unpaid rental charges;
  • Additional rental time;
  • Fuel or electric-vehicle charging costs;
  • Tolls and traffic or parking citations;
  • Cleaning or smoking fees;
  • Damage, loss, towing, or recovery charges;
  • Late-return charges; and
  • Other authorized rental-related amounts.

The customer’s bank, card issuer, or financial institution determines how long it takes for a released authorization hold to become available.
Processing times vary by financial institution and are outside Stride’s control.

7. Refund Processing

Approved refunds will be issued to the original payment method used for the reservation or rental.
Stride generally submits eligible refunds within approximately 5 to 10 business days after approval.
The customer’s bank, card issuer, or payment provider may require additional time to post the refund to the customer’s account.
Refunds generally cannot be issued to a different payment card, bank account, person, or payment method.

8. Third-Party Reservations

Reservations made through an online travel agency, travel agent, broker, affiliate, or other third-party booking provider may be subject to that provider’s cancellation and refund policies.
When payment was collected by a third-party booking provider, the customer must generally contact that provider directly to request a cancellation or refund.
Stride is not responsible for:

  • Fees charged by third-party booking providers;
  • Non-refundable third-party rates;
  • Delays caused by the third-party provider;
  • The third party’s cancellation or refund decisions; or
  • Refunding funds that were not collected directly by Stride.

9. Payment Disputes and Chargebacks

Customers should contact Stride before filing a chargeback or payment dispute so that Stride has a reasonable opportunity to review and resolve the matter.
Filing a chargeback or payment dispute does not automatically cancel amounts properly owed under the reservation, Rental Agreement, or applicable law.
Stride may provide reservation records, the Rental Agreement, payment authorization records, vehicle records, communications, photographs, and other relevant documentation to the payment processor, financial institution, card network, or card issuer when responding to a payment dispute.

10. Policy Changes

Stride may update this Refund and Cancellation Policy periodically.
The version in effect at the time the reservation is made will generally apply to that reservation, unless applicable law or the Rental Agreement requires otherwise.
The current version will be posted on the Stride Rent a Car website with its effective date.

11. Contact Information

For cancellation or refund questions, please contact:
Stride Rent a Car / Sistemas R&P LLC
4101 NW 28th Street
Miami, FL 33142
Email: help@striderentacar.com
Phone: 866-436-9044